Last Updated: August 19, 2026
This Refund Policy sets out the explicit conditions, rules, and procedures under which refunds, exchanges, or cancellations may be granted for purchases made through the AtlasSIM Platform (https://atlassim.org), operated by WORLD STORE LIMITED ("AtlasSIM", "we", "our", "us"). By purchasing electronic SIM cards (eSIMs) or related services through our Platform, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
1. Scope
This Policy applies universally to all purchases of eSIM data plans, mobile connectivity packages, and related digital products ordered via the AtlasSIM Platform.
2. General Policy & Digital Goods Exception
General Finality: All sales of digital eSIM profiles are generally final, as digital data packages are instantly provisioned upon purchase.
Digital Content Waiver: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital content delivered instantly is normally subject to a 14-day cooling-off period. However, by completing your checkout and requesting immediate delivery of your eSIM profile, you expressly consent to the immediate performance of the contract and acknowledge that you thereby waive and lose your statutory right of cancellation and refund (Regulation 28(1)(b)).
3. Refund Eligibility
Notwithstanding the finality of sales and the digital goods waiver, refunds or profile exchanges may be approved under the following specific circumstances:
3.1 Technical Defect
The purchased eSIM is technically defective, corrupted, or completely non-functional due to a direct and verifiable technical error attributable to AtlasSIM.
3.2 Non-Delivery
The activation QR code or installation instructions were not successfully delivered to your registered email address within 24 hours of purchase due to system failures on our end. See also our Delivery and Fulfillment Policy.
3.3 Statutory Mandate
A refund is strictly required under applicable UK or local consumer protection laws that cannot be contractually excluded.
3.4 Discretionary Approval
Exceptional cases or unique technical issues evaluated on a case-by-case basis and granted entirely at AtlasSIM's sole discretion.
4. Non-Eligible Circumstances
Refunds, cancellations, or exchanges will not be granted under the following conditions:
- Change of Mind: You simply changed your mind, no longer require data travel services, or purchased the wrong regional plan by mistake.
- Device Incompatibility: Your mobile device is carrier-locked, does not support eSIM technology, or is incompatible with the chosen network operator (as users are strictly required to verify device compatibility prior to purchase).
- User Error: Mistakes made during installation, configuration, or deletion of the eSIM profile from your device.
- Third-Party Network Issues: Temporary network outages, speed fluctuations, coverage gaps, or roaming limitations caused by third-party mobile network operators or local geographical interference.
- Partial Usage or Expiration: You have consumed a portion of your allocated data allowance, or the plan's validity period has completely expired.
5. Refund Request Process and Timeframes
- Submission Window: All formal refund requests must be submitted in writing to our customer support team at support@atlassim.org within 7 calendar days of the original purchase date.
- Supporting Evidence: To process a claim, you must provide supporting documentation, which may include order reference numbers, error screenshots, device model details, and troubleshooting logs from your device.
- Processing Period: Approved refunds will be processed by our finance team within 14 calendar days of approval and issued strictly back to the original payment method used for the transaction.
6. Chargebacks and Dispute Prevention
Initiating a chargeback or payment dispute with your bank or credit card issuer without first contacting AtlasSIM support to resolve the issue is a violation of our terms. Doing so may result in the immediate suspension of your user account, blacklisting of your device identifiers, and the denial of future Services. We encourage you to reach out to us first to resolve any billing concerns amicably.
7. Third-Party Network Operators
AtlasSIM acts as an intermediary connecting users with third-party mobile network operators. AtlasSIM is not directly responsible or liable for local carrier disruptions unless the underlying error is directly proven to be caused by AtlasSIM's systems.
8. Statutory Consumer Rights
Nothing contained within this Refund Policy shall affect, limit, or exclude your mandatory statutory consumer rights under applicable UK consumer protection legislation, including the UK Consumer Rights Act 2015.
9. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted directly on this page alongside a revised "Last Updated" date.
10. Contact Information
For any questions regarding refund eligibility or to submit a formal refund request, please contact our support team at support@atlassim.org.
11. Governing Law and Jurisdiction
This Refund Policy and any disputes, controversies, or claims arising out of or in connection with it shall be governed by, and construed in accordance with, the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such disputes.
