Refund Policy

WORLD STORE LIMITED

Company Registration Number: 13767315
Registered Office: 35 Firs Avenue, London, N11 3NE, England
Trade Name: AtlasSIM
Last Updated: September 16, 2025

At WORLD STORE LIMITED, operating as AtlasSIM (“AtlasSIM,” “we,” “us,” or “our”), we are committed to delivering high-quality electronic SIM cards (“eSIMs”) and related services (collectively, the “Services”) through our website at https://atlassim.org, mobile applications, or other platforms (collectively, the “Platform”). This Refund Policy outlines the conditions under which you, the individual or entity (“you,” “User,” or “Customer”), may request refunds, exchanges, or cancellations for purchases made through our Platform. By purchasing or using our Services, you agree to be bound by this Refund Policy, alongside our Terms and Conditions and Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Scope of This Refund Policy

This Refund Policy applies to all purchases of eSIMs and related Services made through our Platform. It details the circumstances under which refunds may be granted, the process for requesting a refund, and any applicable limitations or exclusions. The policy is designed to comply with relevant consumer protection laws, including those in England and Wales, while accounting for the digital and non-tangible nature of our Services.

2. General Refund Policy

Due to the digital and non-tangible nature of eSIMs, all sales are generally final, and we do not offer refunds, exchanges, or cancellations except in specific cases outlined below. eSIMs are delivered electronically, and once purchased or activated, they cannot be returned or reused. We encourage you to carefully review your chosen eSIM plan, including data allowances, validity periods, and supported regions, before completing your purchase.

3. Eligibility for Refunds

Refunds may be considered under the following limited circumstances:

3.1 Defective or Non-Functional eSIM

If an eSIM fails to activate or function due to an error on our part or a fault with the eSIM itself (e.g., an invalid QR code or activation code), you may be eligible for a refund or replacement eSIM. To qualify:
You must contact our customer support team within seven (7) calendar days of purchase.
You must provide evidence of the issue, such as error messages, screenshots, or a detailed description of the problem.
The issue must not result from user error, such as an incompatible device, incorrect installation, or network issues beyond our control.

3.2 Legal Requirements

We will provide refunds if required by applicable consumer protection laws, such as the UK Consumer Rights Act 2015. For example, if the eSIM is deemed not as described or unfit for purpose, you may be entitled to a refund, subject to verification.

3.3 Non-Delivery of eSIM

If you do not receive the eSIM activation code or QR code within a reasonable timeframe (typically within 24 hours of purchase) due to an error on our part, you may request a refund or resend of the eSIM.

3.4 Exceptional Circumstances

In rare cases, we may offer refunds at our sole discretion for exceptional reasons, such as technical errors during purchase or incorrect charges. Such requests will be evaluated on a case-by-case basis.

4. Non-Eligible Circumstances

Refunds will not be provided in the following situations:
Change of Mind: If you decide you no longer need or want the eSIM after purchase.
Device Incompatibility: If your device is not compatible with eSIM technology or is locked to a specific carrier, preventing activation. It is your responsibility to verify device compatibility before purchasing.
User Error: If the eSIM fails to activate due to incorrect installation, failure to follow activation instructions, or other user-related issues.
Network Issues: If connectivity issues arise due to third-party mobile network operators, such as coverage limitations, network outages, or regional restrictions.
Partial Usage: If the eSIM has been activated or partially used, even if the data allowance or validity period has not been fully consumed.
Expired Validity: If the eSIM’s validity period has expired, regardless of whether the data allowance was used.

5. Refund Process

To request a refund, please follow these steps:
Contact Customer Support: Reach out to our support team at support@atlassim.org within seven (7) calendar days of purchase, unless otherwise required by law.
Provide Details: Include your order number, a description of the issue, and any supporting evidence (e.g., screenshots of error messages or activation attempts).
Verification: We will review your request to confirm eligibility, which may involve coordination with third-party mobile network operators or payment processors.
Resolution: If approved, we will issue a refund to the original payment method within fourteen (14) calendar days or provide a replacement eSIM, depending on the issue.
We aim to respond to refund requests within 48 hours, though complex cases may take longer, and we will keep you informed of progress.

6. Payment Reversals and Chargebacks

If you initiate a chargeback or payment dispute with your payment provider without first contacting us, we reserve the right to suspend or terminate your account and access to our Services. We encourage you to contact our customer support team to resolve issues before pursuing a chargeback, as this ensures a faster and fairer resolution.

7. Third-Party Network Operators

Our eSIMs rely on third-party mobile network operators for connectivity. Issues related to network coverage, data speeds, or service interruptions are beyond our control and do not qualify for refunds unless directly attributable to an error on our part. We recommend reviewing the coverage and terms of the specific eSIM plan before purchase.

8. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015. If you are a consumer based in the UK or European Union, you may have additional rights, such as the right to a refund for faulty or misdescribed digital goods. For more information, contact the UK Citizens Advice service or the equivalent authority in your jurisdiction.

9. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our Services, business practices, or legal requirements. The updated policy will be posted on our Platform with the revised “Last Updated” date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy. We encourage periodic review of this policy.

10. Contact Us

If you have questions, concerns, or refund requests related to this Refund Policy, contact us at:
WORLD STORE LIMITED
35 Firs Avenue, London, N11 3NE, England
Email: support@atlassim.org
Phone: Available on our website https://atlassim.org for support inquiries.
We aim to respond within 48 hours. If dissatisfied with our response, you may contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or the relevant consumer protection authority in your jurisdiction.

11. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. By purchasing or using our Services, you confirm that you have read, understood, and agree to be bound by this Refund Policy.