WORLD STORE LIMITED
Company Registration Number: 13767315
Registered Office: 35 Firs Avenue, London, N11 3NE, England
Trade Name: AtlasSim
Last Updated: June 26, 2026
At WORLD STORE LIMITED, operating as AtlasSim (“AtlasSim,” “we,” “us,” or “our”), we are committed to providing efficient and secure digital delivery of our electronic SIM cards (“eSIMs”) and associated mobile connectivity services (collectively, the “Services”) purchased through our website at https://atlassim.org, mobile applications, or other platforms (collectively, the “Platform”). This Delivery and Fulfillment Policy outlines how our digital products are delivered to you, the individual or entity (“you,” “User,” or “Customer”), the expected timeframes, and the protocols in place should a delivery failure occur.
By purchasing or using our Services, you agree to be bound by this Delivery and Fulfillment Policy, alongside our Terms and Conditions, Privacy Policy, and Refund Policy.
1. Scope of This Policy
This policy applies exclusively to the digital delivery and fulfillment of eSIM profiles and data plans ordered through the Platform. Because our products are entirely digital and non-tangible, no physical shipping, handling, or postal delivery is required or provided.
2. Delivery Mechanism
Upon successful processing and authorization of your payment through our PCI DSS-compliant payment processors, your eSIM will be delivered electronically. The delivery mechanism consists of:
- Email Delivery: A confirmation email sent to the email address provided during account registration or checkout. This email contains a unique QR code, an activation code, and comprehensive, step-by-step installation instructions.
- Platform Dashboard Access: Simultaneously, the QR code, activation code, and plan details will be made available directly within your personalized Account dashboard on our Platform for convenient retrieval.
3. Delivery Timeframe
We aim to fulfill orders immediately upon completion of the transaction.
- Standard Timeframe: Delivery typically occurs within minutes of a successful purchase.
- Maximum Timeframe: In accordance with our Refund Policy, if you do not receive the eSIM activation code or QR code within twenty-four (24) hours of purchase due to an internal system error on our part, you are entitled to request a manual resend of the eSIM or a full refund.
4. Conditions Affecting Delivery
While we strive for instantaneous fulfillment, certain external conditions and user-controlled factors may delay or affect the successful delivery of your eSIM, including but not limited to:
- Inaccurate Information: Delivery delays resulting from an incorrect, misspelled, or inaccessible email address provided by the Customer at checkout.
- Security and Fraud Reviews: Transactions flag-marked by our payment processors for secondary security screening, fraud prevention, or 3D Secure (3DS) authentication anomalies.
- Email Filtering and Spam: Security configurations, spam filters, or firewall settings imposed by your email service provider that may redirect our automated delivery email to your “Spam,” “Junk,” or “Promotions” folders.
- Network and Technical Disruptions: Unforeseen internet service disruptions, server outages, or telecommunication failures beyond our reasonable control (subject to our Force Majeure provisions).
5. Protocol for Delivery Failures
If you have completed your purchase and have not received your digital delivery email within one (1) hour, please take the following steps before initiating a dispute:
- Check Local Storage and Dashboards: Verify your email account’s Spam, Junk, and Promotions folders. Additionally, log in to your Account on the Platform to verify if the eSIM credentials are visible in your purchase history.
- Contact Customer Support: If the eSIM is missing from both your email and account dashboard, contact our support team immediately at support@atlassim.org. Please provide your order number, account name, and proof of payment.
- Resolution Mechanism: Upon receiving your notification, we will investigate the failure within our routing systems. If a technical bottleneck occurred on our part, we will manually regenerate and resend the QR code/activation code to your verified email address or provide an alternate secure download link. If the delivery failure cannot be resolved within 24 hours of purchase, a full refund will be processed to your original payment method in compliance with Section 3.3 of our Refund Policy.
6. User Responsibilities
You are solely responsible for ensuring that the email infrastructure you provide to us is functional and secure. AtlasSim is not liable for data access failures or losses resulting from unauthorized access to your personal email account or account credentials. Furthermore, delivery is deemed completed once our system dispatches the digital assets to your designated email or dashboard; issues regarding device incompatibility or failure to follow activation instructions after delivery do not constitute a delivery failure.
7. Governing Law
This Delivery and Fulfillment Policy is governed by the laws of England and Wales, and any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of England and Wales.